HDS Professional and Technical Services
Services
Expert Services That Enhance Your Solutions and Drive Operational Excellence!
Training
At HDS, our goal for every training session is to equip your agency to effectively use our systems for daily tasks while maximizing the benefits of our solutions. Our knowledgeable staff brings extensive experience from industry conferences, seminars, working groups, and trainings, ensuring you receive the best guidance during implementation.
Training is a personalized, people-oriented process that can be conducted onsite or offsite, tailored to the specific systems being utilized and the size of your user group. We offer training as part of every new implementation and provide refresher sessions upon request.
Business Analysis
HDS Analysis identifies your business needs and determines tailored solutions to address them effectively. Our Business Analysis service prepares clients for modifications and enhancements to their systems, data conversions, and more. This process allows us to evaluate how our products can best support your agency’s objectives. HDS Business Analysts collaborate closely with you to identify specific requirements, which is essential for the success of every project. By helping your staff understand the existing system’s functionality, our analysts save your agency valuable time and effort in identifying specifications and integrating new functionality or data seamlessly with what you already have.
Business Process Consulting
HDS Consulting Specialists empower your organization by organizing, envisioning, and building business models that integrate strategy, people, processes, customers, suppliers, and technology to enhance overall operational effectiveness. Our consultants thoroughly evaluate your procedures, simplify workflows, and analyze business processes to ensure they are efficient and effective, driving your organization towards greater success.
Project Management
HDS Project Managers are dedicated to planning, organizing, and managing resources to ensure the successful completion of your project goals, whether implementing HDS products or assisting with your internal initiatives. Our Project Management service supports clients throughout the software implementation process, ensuring a smooth transition. The Project Manager plays a pivotal role in coordinating the implementation of HDS applications and services, delivering contracted services effectively to maximize benefits for both your agency and HDS.
Our comprehensive Project Management services include tailored project plans and timelines, data conversion strategies, and training schedules/agendas, all designed to facilitate a seamless implementation experience and support your organization’s objectives.
Systems Consulting
HDS provides a range of technical services primarily, but not exclusively, for the Affordable Housing Community and Economic Development Industry. HDS Consultants review operating processes and all mechanisms, ensuring that the processes are functional.
Custom Development
HDS provides custom development services for those entities that have unique requirements for functionality in the system in order to meet a specific goal or business need. One of our objectives at HDS is to build and design the application that meets your needs as a company. We will gather all information for requirements, develop the system based on your information provided, test the application and as well maintain the system.
Section 8 Baselines & Voucher Processing
The HDS Section 8 Contract Administration System creates baselines and process vouchers for Section 8 Contract Administrators converting to the HDS System or for agencies needing additional assistance in processing vouchers.
Hosting and BCDR
Application Hosting:
HDS offers comprehensive application hosting for our software and database, empowering agencies without in-house IT resources to outsource key IT tasks. This service ensures that all application updates and enhancements are deployed quickly and efficiently, allowing your team to focus on core activities. With HDS Hosting, clients enjoy remote access through a secure connection, complete with hosted hardware services and dedicated application support. We recognize that maintaining software applications and managing upgrades can be both costly and time-consuming. Our hosting service is designed for agencies that prefer a hassle-free IT environment. Hosted in a Class 5/Tier 4 data center, our infrastructure prioritizes security, redundancy, and performance. While utilizing HDS Hosting, clients can easily access their databases and applications remotely, streamlining their operations.
Disaster Recovery:
HDS provides robust on-site disaster recovery plans and business continuity services, ensuring your agency is prepared for any unexpected events. Our disaster recovery offerings provide an additional layer of protection with off-site data and system backups, enabling seamless redeployment of HDS applications in the event of a disaster. This proactive approach helps safeguard your operations, ensuring minimal disruption and continued service delivery.
Agency Compliance Services: eHousingPlus has a quality process for the submission of files for compliance review and approval. They utilize the HDS Single Family System to monitor, comply and report each record and file received. All compliance exception findings are electronically communicated to the participating lenders for easy completion and prompt file purchase.
Program Administration: eHousingPlus provides Program Administration, Marketing and Lender Training Services to over 54 housing agencies Nationwide. We work closely with the agencies and partners to create a seamless solution.
Empowing Organizations, Stabilizing Communities
HDS Allita offers transformative solutions to empower collective action. We center on organizations that diligently work to stabilize communities and build a brighter future.
Our cloud-based solutions and services are designed to bolster organizations making a difference in their communities. We understand the critical role of effective program management and stringent compliance in successfully executing housing stabilization programs. Our comprehensive solutions are meticulously crafted to ensure both the success and compliance of these pivotal aspects. With HDS Allita, we’re helping you enhance your operational efficiency and effectiveness while amplifying your impact on community stabilization.
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